Help
Answers to the questions we hear most. Can’t find yours? Write to us.
Contact us
Email us and someone from the Festi team will reply. Include the email address on your account and, for a booking, the listing and the date.
Write to [email protected]Bookings
How do I book a venue or a vendor?
Open the listing, choose your date and send a booking request. The vendor accepts it, suggests a change or declines, and you can message them from your inbox at any time.
How do I cancel a booking?
Open the booking and choose Cancel. Any refund follows the cancellation policy you accepted when you sent the request.
Who do I pay?
Deposits go straight to the vendor through Stripe. Festi takes no commission and never sees your card number.
Your event
Do my guests need an account or the app?
No. Guests open your link to reply, give a gift or leave a wish.
What do Festi Plus and Concierge include?
They add planning tools to one event, such as the registry, seating and the day-of timeline. You pay once for each event, never a subscription.
Your account
How do I change my details or notifications?
Open your account settings, in the app or on festi.gr.
I forgot my password
Choose Forgot? on the sign-in page and we will email you a link to set a new one.
How do I delete my account?
In your account settings, choose Delete account. We remove your personal details and email you to confirm. Vendor accounts are deleted on festi.gr.
For venues and vendors
How do I list my business?
Create a business account and follow the setup steps. Our team reviews every listing before it goes live.
Does Festi take a commission?
No. Festi takes 0% of your bookings. Paid plans add extra tools if you want them.